Frequently Asked Questions
Everything you need to know about our high-performance gear and service.
What is the typical shipping timeframe for orders?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary by location.
What is your return policy for apparel and gear?
We offer a 30-day return policy for items in new, unwashed condition with original tags attached. Please note that custom-configured packs may be subject to specific conditions.
How do I determine my correct size for technical apparel?
We provide a comprehensive sizing guide on every product page. We recommend measuring your chest, waist, and inseam to ensure a precise fit for our athletic-cut garments.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. Stone Glacier products are covered by a limited lifetime warranty against defects in materials and workmanship.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. Please contact our customer service team within one hour of placement to request any changes or cancellations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment options through select financing partners at checkout.